FREQUENTLY ASKED QUESTIONS
What is the ordering process?
Before purchasing a product on-line, log in to the website and verify your delivery address if different from the invoicing address. You will receive confirmation of your order via e-mail as soon as possible.
How much are the delivery fees?
Delivery charges are free of charge for Radiance and Mu-so for Bentley Special edition
How long does delivery take?
Products sold on the Website shall be delivered to the delivery address indicated by the Buyer, which shall be exclusively in the following countries: in mainland France; the United Kingdom, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Monaco, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, The Netherlands, Malta, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.
Focal JMLab shall endeavour to ship Products within 48 hours, with the maximum delivery timescale being fifteen (15) days after the Product is ordered, unless the Buyer is specifically informed otherwise before the Products are ordered. In such cases, Focal JMLab shall indicate to the Buyer the latest possible delivery date.
Is it possible to withdraw from a purchase?
As the Buyer, you have the right to withdraw from the Contract, without having to give any reason, within a period of fourteen (14) days starting from the day that you (or a third party other than the delivery service, that you have nominated) physically take possession of the Product.
See the Terms and Conditions: https://www.focal.com/en/bentley-terms-and-conditions-of-sale
What happens if the product is faulty when turned on?
If the Buyer receives a Product that does not correspond to the Order, or which has visible defects, in particular a dead on arrival failure (DOA), Focal JMLab shall either exchange the Product or give the Buyer a refund.
See the Terms and Conditions: https://www.focal.com/en/bentley-terms-and-conditions-of-sale
What is the warranty on products?
The Products are covered by the legal warranty of conformity as set out in Articles L.217-4 to L.217-12 of the French Consumer Code and the guarantee related to hidden defects of the products sold, as set out in Articles 1641 to 1648 and 2232 of the French Civil Code.
For further detail, please refer to the statutory warranty conditions attached to these Terms and Conditions of Sale and/or available on the Website at the following address: https://www.focal.com/en/bentley-warranty-conditions